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FAQs

 

 

1.Question:

Do these control devices need to be reconnected to the console every time?

Answer:

No, it's only needed for the first pairing. All Joy-Pads &Controllers sold by NYXI have a one-key wake-up function. you can back to the game console by just pressing the Home button. 

 

 

2.Question:

When I use it play games, can I charge the controller on the console?

Answer:

Yes, this is correct, it will be charging during playing.

 

 

3.Question:

Do these particular JoyCons still have the drifting problem?

Answer:

Any product has a service life, and each batch of products we produce will take a certain percentage of samples for one million times of stick and button testing to ensure that the quality of the products we send to customers is qualified.

And if the user experience is poor because of the quality of our products, we provide free product replacement services.

 

 

4.Question:

Is it compatible with my switch lite?

Answer:

this is specially designed for Nintendo switch, switch OLED and switch lite.

 

 

5.Question:

Can they be turned on without having to dock them?

Answer:

Yes, but they need to be docked to pair the first time. Once that's done, you hold down the camera and home buttons for a couple seconds to turn them on. 

 

 

6.Question:

Will the consoler still fit in the dock station when the joy con is attached?

Answer:

Yes, you can still slide the switch into the dock station.

 

 

7.Question:

How do we use the warranty? Who do we contact?

Answer:

Contact the seller directly if you run into a problem. This website contains the seller’s contact email, phone number and WhatsApp number.

 

 

8.Question:

Does it fit in a travel case while attached to the switch?

Answer:

Yes. It fits in the travel case that we can attached them to switch.

 

 

9.Question:

Will these work with the game Super Mario Party?

Answer:

They work with all Switch games. Work better than original Joy cons.

 

 

10.Question:

Can I use it to play fitness boxing?

Answer:

Yes

 

 

11.Question:

It can be used together with the originals joycons to play 4-player Mario Party?

Answer:

It can be used with original Joycons to have 4 people play at same time.

 

 

12.Question:

how do I charge the joypad?

Answer:

There are two ways to charge it, via the TYPE-C cable provided or charge from your switch console.

 

 

13.Question:

Has anyone tried connecting these to PC? The official ones connect over bluetooth.

Answer:

I have connected to pc and they do work.

 

 

14.Question:

How do you change the color?

Answer:

Use the toggle switch and push it down(like a regular button). There are instructions in the package.

 

 

15.Question:

Do the LEDs light turn off when you put the switch on the dock/sleep mode?

Answer:

The LEDs do indeed turn off when you put the Switch into sleep mode, or plug it into the dock, it just takes a few seconds.

 

 

16.Question:

Does the Joy-pad come with the grip to use it like a pro Controller?

Answer:

Yes, this particular listing does.

 

 

 

Customer Service

 

In addition to the questions that customers often mention in the FAQs, you may have some other questions.

Don't worry, our customer service team can help you answer various questions professionally.

Welcome to contact us:

Email: support@nyxigaming.com

Tel: +1 (919) 635-6768

WhatsApp: +1 (919) 635-6768