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Return Policy

Return Policy

NYXI values our customers and is committed to providing a straightforward warranty that is processed in a hassle-free way.

Below are some terms and conditions for the return and replacement of our products.

 

HASSLE-FREE PROMISE

Hassle-Free Promise means you can return the item(s) to us within 30 days of delivery. NYXI offers a 2-year warranty service. For more information, please go to WARRANTY.


Return Policy

1. NYXI is committed to achieving 100% customer satisfaction! If you are dissatisfied for any reason, you can take advantage of our 30-Day Hassle-Free Promise. Please note that we do not accept returns after 30 days of delivery.

2. If you have taken delivery of a package and the contents have been damaged in transit, please contact us at support@nyxigame.com within 7 working days of delivery for a replacement.

3. Cancellation of Order

  • Cancellation request if the order is shipped:  If you want to cancel the order once it has been dispatched, Please reject the parcel at the time of delivery so it will automatically be returned to us. We will issue a complete refund once the package is returned to us. 
  • Cancellation request if the order is not shipped:  If you want to cancel the order immediately and it is not dispatched, we will cancel the order and issue a complete refund.

* Refunds are only available for products purchased directly from nyxigame.com.

 

Refund Process

 

  1. Contact us at support@nyxigame.com 
  2. NYXI support will reply within one working day. 
  3. After reaching an agreement, you will be given the required information (such as a refund address).
  4. Return the products.
  5. After receiving the goods, NYXI will arrange a refund within 3 working days.

 

Notes

  • Items should be unworn, undamaged, and unaltered to be eligible for returns/exchanges.
  • Returns must include all accessories;
  • Items must include original packaging;
  • For warranty claims not related to product quality, the buyer is responsible for shipping costs;
  • For warranty claims related to product quality, please attach a video or picture for faster service;
  • If the product does not meet the requirements above, the return request may be rejected.

 

Customer Service

If you have any other questions about our return policy. Please email us and our team is here from Monday to Friday.

If you don't receive our Customer Service team's response for an extended period (24 hours on weekdays, 72 hours on weekends), please check your Contact email's Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

Welcome to contact us at:

Email: support@nyxigame.com